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Frequently Asked Questions (FAQ)

Here are the solutions to the most common issues reported by users.

Installation & Errors

1. I get a "500 Server Error" or a blank page after installation.

This is almost always a Permission Issue. Laravel requires specific folders to be writable. * Solution: Ensure that the /core/storage folder and all its subfolders have 775 permissions (Recursive). * Check logs: You can verify the exact error by opening /core/storage/logs/laravel.log.

2. My images are not loading (Broken images).

This happens if the Symbolic Link was not created correctly during installation. * Solution: 1. Delete the /storage folder inside your public root (not the one inside /core). 2. Ask your hosting provider to enable the PHP symlink() function. 3. If you cannot enable it, you might need to upload images directly to public/storage.

This means your server is not reading the .htaccess file correctly. * Solution: Ensure you have uploaded the .htaccess file included in the root of the script. It is a hidden file, so make sure your FTP client is set to "Show Hidden Files".

Configuration

4. Emails are not being sent.

  • Solution: Go to Dashboard > Email Configuration.
    1. Click the "Edit Config" button.
    2. Double-check your SMTP credentials (User, Password, Port).
    3. Try changing the encryption from TLS to SSL (or vice-versa).
    4. Save and run the "Technical Test".

5. How do I change the logo or the site name?

  • Solution: Log in to the Admin Dashboard and go to Settings > General Settings. You can upload a new logo and change the slogan there.

Updates

6. How do I update the script to a newer version?

When a new version is released on CodeCanyon: 1. Backup: Always backup your database and files first. 2. Upload: Download the new ZIP, extract it, and upload the contents of the /core folder to your server, overwriting the existing files. 3. Migrate: If the update notes mention database changes, run php artisan migrate via SSH, or visit your-site.com/update (if an updater route is provided). 4. Clear Cache: Go to Dashboard > System and click "Clear Cache".